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5.0 rating · Free to Install · Shopify App

Resolve claims &returns withoutthe chaos

Give your customers a seamless way to file returns, refunds, exchanges, and warranty claims — from their account, your storefront, or the thank-you page. Auto-approve with smart rules, manage everything from one Kanban board, and close claims with a single click.

Install for Free

Free to install · No credit card required · Setup in 5 minutes

5.0
Shopify Rating
Verified app store reviews
3
Entry Points
Account · Storefront · Thank-you
100%
Shopify App
Deep GraphQL integration
5 min
Setup Time
From install to first claim
How It Works

From install to first resolved claim in minutes

01

Install & embed in 5 minutes

Add Claimify from the Shopify App Store. Use the no-code block editor to embed the claim widget on your storefront, account page, or thank-you page — no developer required.

Works with any Shopify theme
02

Customer files a claim

Your customer selects an order, fills in your custom form (with file uploads, dropdowns, and your questions), and submits in under a minute. They get an instant confirmation email.

Fully customizable forms & eligibility rules
03

You review or let rules handle it

Auto-approval rules process routine claims instantly. Your team only sees the edge cases. Resolve with a Shopify refund, reorder, gift card, or discount code — one click.

Rules run in real-time on submission

Before & After

See how Claimify transforms your claims process

Before

Buried in your inbox

Every return, refund, and warranty claim arrives as an unstructured email. Agents manually look up orders, copy-paste data, and check eligibility one by one.

→
After

Self-service portal

Customers file claims from their account page, storefront widget, or thank-you page. No emails, no calls — they handle it themselves.

Before

Zero visibility

Customers have no way to track claim status, so they email again. And again. Each follow-up creates another ticket and erodes trust.

→
After

Full transparency

Merchants get a Kanban dashboard. Customers get automated email updates at every stage. Everyone knows exactly what's happening.

Before

Data scattered everywhere

Returns in Shopify, refunds in email, exchanges in spreadsheets. Fragmentation leads to missed requests and expensive mistakes.

→
After

Everything in one place

All claims, returns, and resolutions managed from a single dashboard. Auto-approve with smart rules. Close claims with one click.

Compare

Manual Process vs Claimify

Feature
✕Manual Process
✓With Claimify
Claim Submission
Email or phone calls
Self-service forms from 3 entry points
Order Lookup
Agent manually searches Shopify
Auto-populated from customer's order history
Eligibility Check
Manual policy verification
Auto-validated with custom rules
Customer Updates
Manual email responses
Automated branded notifications
File Attachments
Separate email with photos
Built-in secure upload (S3)
Approval Process
Manager review for every claim
Auto-approval rules + manual for exceptions
Resolution
Multiple systems (Shopify, email, etc.)
One-click refund, reorder, gift card
Analytics
Manual spreadsheet tracking
Real-time dashboard with trends
Average Time
15-30 minutes per claim
2-5 minutes (or instant with rules)
Average Resolution Time
15-30 min
2-5 minor instant with rules
See It in Action — Book a Demo
Claim Entry Points

Meet customers where they already are

Three embedded touchpoints mean customers always have a path to file a claim — without contacting support.

Account Page

Filed from their Shopify account

A dedicated portal inside the Shopify customer account page. Lists all eligible orders. Customers see their claim history and status without asking you.

Works with Shopify Customer Accounts v2
Storefront Widget

Embedded anywhere on your store

Drop the Claimify block onto any page — product page, a dedicated support page, or the order confirmation — using Shopify's visual editor. Zero code.

Theme App Extension · All Shopify themes
Thank-You Page

Right after checkout

Surface a claim option immediately after purchase for damage-on-arrival or immediate return requests, while the order context is fresh and top of mind.

Post-purchase App Extension

Every tool you need in one dashboard

From the moment a claim is filed to the final resolution — Claimify handles every step.

Form Builder

Custom Claim Forms

Add text fields, dropdowns, multi-file uploads, checkboxes, and custom attributes scoped per order or per line item. Set eligibility rules — time windows, product tags, fulfillment status — with no code.

Kanban Board

Visual Claims Dashboard

Drag and drop claims across fully custom status columns. Switch between board and list view. Filter by reason, form, customer, or date. See aging indicators so nothing waits too long.

Automation

Smart Auto-Approval Rules

Build rule sets with AND/OR logic: order value, financial status, fulfillment, claim reason, file count, item count, customer email domain, and more. Auto-approve, reject, or assign a custom status.

Returns

End-to-End Return Tracking

Request a return, share pick-up instructions and label URLs, and let customers submit their carrier + tracking number. Status moves Requested → In Transit → Received with automatic email updates.

Resolutions

One-Click Resolution Engine

Approve and instantly trigger a Shopify refund (full or partial), create a replacement via draft order, issue a gift card, or generate a discount code — without leaving the claim view.

Analytics

Claims Analytics Dashboard

Track claim volume trends, average resolution time, top claimed products, top claim reasons, and per-form breakdown. Filter by date range and export raw data for reporting.

Visual Flows

Visual Workflow Automation

Build complex automation workflows with a visual node editor. Create multi-step flows with conditions, delays, notifications, and actions — no coding required.

Multi-Type

Claims, Returns & Warranty

Handle all post-purchase scenarios in one place. Create dedicated forms for general claims, product returns, and warranty requests — each with type-specific rules and fields.

File Uploads

Secure File Attachments

Customers can upload photos, videos, and documents as evidence. Files are securely stored on AWS S3 with automatic virus scanning and size/type validation.

Validation & Rules

Control eligibility with precision

Define exactly who can file claims, when, and under what conditions. Prevent fraud, reduce invalid submissions, and ensure only legitimate claims reach your team.

Time-Based Windows

Set claim eligibility based on days since order. Only allow returns within a fixed window, enforce a minimum wait after purchase, or define per-product warranty periods.

Example Rule
days_since_order <= 30

Product & Collection Filters

Restrict claims to specific product types, vendors, or categories. Exclude final sale items or limit warranty claims to certain product lines.

Example Rule
line_item.type IN ['electronics', 'apparel']

Order Value Thresholds

Set minimum or maximum order values for claim eligibility. Route high-value claims to managers automatically.

Example Rule
order.total_price > 100 AND order.total_price < 5000

File Upload Requirements

Require photos, videos, or documents for specific claim types. Validate file types, sizes, and minimum counts before submission.

Example Rule
files.count >= 2 AND files.type IN [jpg, png]

Previous Claims & Fraud Prevention

Prevent abuse by capping claims per order or per customer. Block new submissions if an approved claim already exists, or limit concurrent open claims.

Example Rule
maxClaimsPerOrder = 1 AND preventIfApprovedExists

Claim Reason Validation

Define which reasons are valid for each claim type. Show different forms for 'Damaged', 'Wrong Item', or 'Changed Mind'.

Example Rule
reason IN ['damaged', 'defective']

Custom Attributes

Capture additional data with custom fields that go beyond standard claim information. Store serial numbers, batch codes, warranty IDs, or any data point your business needs.

See Custom Fields in Action
Text
Single or multi-line text inputs
Number
Numeric values with min/max validation
Dropdown
Pre-defined option lists
Checkbox
Multiple selection fields
Date
Date pickers with range validation
File
Image, video, and document uploads

Example: Auto-Approval Workflow

Trigger
New claim submitted
Condition
Order > $50 AND reason = Damaged
Action
Auto-approve + process Shopify refund
Notify
Send branded confirmation email
Automation

Build workflows for any claim scenario

From simple auto-approve rules to multi-step notification flows — Claimify handles the repetitive work so your team focuses on what actually needs a human decision.

AND / OR rule conditions
Combine conditions on order total, financial status, fulfillment, claim reason, file count, item count, customer email, and more. Stack as many rules as you need.
Auto-process resolutions
When a rule matches, Claimify auto-triggers the resolution: Shopify refund via GraphQL, draft order for reorders, gift card issuance, or discount code generation.
Branded email notifications
Fully customizable email templates with your logo, colors, and domain. Customers receive professional status updates at every stage of the process.
Shopify Flow integration
Claimify fires Shopify Flow triggers on claim creation and status updates — wire into your existing automations like loyalty points, tags, or metafield updates.
Explore Automations →
Resolution Types

Every resolution your customers need

Pick the right outcome for each claim type — or let your automation rules choose automatically.

Most popular

Refund

Full or partial Shopify refund, processed via GraphQL directly from the claim. Syncs with Shopify financials. Optional auto-restock of returned items.

Reorder / Exchange

Create a replacement draft order inside Shopify without leaving the claim. Customer gets a new item. You keep a complete paper trail linked to the original claim.

Keeps revenue

Gift Card

Issue a Shopify gift card as store credit — keeps revenue in your store while still delighting the customer. Custom value, expiry, and email delivery.

Discount Code

Generate a Shopify discount code as compensation. Set the discount value, type, expiry date, and usage limits — delivered automatically to the customer.

Visual Workflows

Build complex automations without code

Drag, drop, and connect nodes to create powerful claim workflows. Add conditions, delays, notifications, and actions in a visual canvas.

High-Value Claim Review Flow

Automatically route high-value claims for manual review while auto-approving smaller ones.

YesNo
Claim Created
trigger
Order Value > $120?
condition
Request More Info
action
Send Email (Review)
action
Mark as Approved
action
Process Refund
action
Send Email (Approved)
action
Trigger
Condition
Action
Integrations

Works seamlessly with your stack

Connect Claimify with the tools you already use to create a unified claims management experience.

Email & SMS Marketing

Klaviyo
Klaviyo
Sync claim events and trigger personalized email flows based on claim status
Omnisend
Omnisend
Automate email and SMS notifications for claim updates
Mailchimp
Mailchimp
Add claim data to customer profiles and trigger campaigns
Postscript
Postscript
Send SMS updates to customers about their claims
Attentive
Attentive
Mobile messaging for claim status notifications

Automation & Workflow

Zapier
Zapier
Connect with 5000+ apps to automate your claims workflow
Make
Make
Visual workflow automation with advanced scenario building
Shopify Flow
Shopify Flow
Native Shopify automation with claim triggers and actions
Webhooks
Webhooks
Real-time HTTP callbacks for custom integrations

Customer Support

Slack
Slack
Get notified in channels when high-priority claims need attention
Gorgias
Gorgias
View claim data directly in support tickets

Loyalty & Rewards

LoyaltyLion
LoyaltyLion
Award points for claim resolutions and returns

Messaging

WhatsApp
WhatsApp
Send claim updates via WhatsApp Business API

AI & Intelligence

AI
OpenAI
AI-powered claim categorization and response suggestions
Enterprise Ready

Built for scale & security

From audit trails to API access, Claimify has the features serious merchants need.

Complete Audit Trail

Every action on a claim is logged with timestamps and user attribution. See exactly who did what, when — essential for compliance and dispute resolution.

API Access

Generate API tokens for external integrations. Webhook support for real-time claim events. Full GraphQL and REST API documentation included.

Custom Statuses

Define your own claim statuses beyond the defaults. Create workflows that match your unique business process with full color coding and automation support.

Secure File Storage

All uploads go directly to AWS S3 with encryption at rest. Automatic file type validation, size limits, and virus scanning keep your data safe.

Trusted on Shopify

Merchants love it. Customers use it.

5.0 stars on the Shopify App Store

"Claimify completely eliminated our return email thread chaos. Claims now resolve in minutes instead of days. Our CSAT went up immediately."

Sarah K.
Operations Manager, DTC Brand

"The auto-approval rules are a game changer. 80% of our warranty claims are now handled automatically. Our support team focuses on real issues."

Marcus T.
Head of Support, Electronics Store

"Setup was genuinely 5 minutes. Embedded the widget on our account page, set up a return form, done. It just works exactly how Shopify should."

Priya M.
Founder, Fashion Brand
FAQ

Frequently Asked Questions

Everything you need to know about Claimify.

Claimify embeds in three touchpoints — all sharing the same customizable form:

1. Customer account portal — a dedicated claims section inside the Shopify customer account page.
2. Storefront widget — a block you drop onto any page via the visual editor.
3. Post-purchase page — the thank-you / order status page shown right after checkout.
Yes. The Auto-Approval Rules engine evaluates conditions the instant a claim is submitted using AND / OR logic.

Supported conditions include order total, financial status, fulfillment status, claim reason, file count, item count, and customer email domain. The outcome can be Approve, Reject, or any custom status.
Absolutely. The Form Builder supports text fields, dropdowns, checkboxes, multi-file uploads, and custom attributes scoped per order or per line item.

You can also define eligibility rules — for example, only allow returns within 30 days of fulfillment, or restrict forms to specific product tags.
From any claim you can initiate a return — share instructions, a label URL, and a return window. The customer then submits their carrier and tracking number.

Status advances automatically: Requested → In Transit → Received, with email notifications sent at each step.
Very deep. Claimify integrates natively at every level:

• Processes refunds via the Shopify GraphQL Admin API
• Creates replacements as draft orders
• Issues native Shopify gift cards
• Reads full order and customer data
• Embeds a claims block in the Shopify order admin
• Fires Shopify Flow triggers on claim creation and status changes
Four built-in types — each triggerable manually or via automation rules:

• Refund — full or partial, with optional restock
• Reorder — creates a replacement via draft order
• Gift Card — custom value and expiry date
• Discount Code — custom rules and restrictions

You can also define additional custom resolution types from the settings.
Yes — Claimify is free to install and includes a full-featured trial so you can test every workflow before committing.

Paid plans unlock higher claim volumes, advanced automation rules, and priority support. You'll only be billed once you're ready to go live.

View plans on the Shopify App Store →
Fully. Every status-change email is built from a branded template you control — add your logo, brand colors, custom sending domain, and personalized copy.

You can configure which status transitions trigger a notification, set different templates per claim form, and preview every email before it goes live.
Yes. From the Analytics dashboard you can export raw claim data as CSV at any time.

Built-in reports cover claim volume trends, resolution rates, average handling time, top claim reasons, and per-product breakdowns — all filterable by date range and form type.
The merchant dashboard is in English, but the customer-facing form supports full localization.

You can translate every field label, placeholder, error message, and button text to match your storefront language — making it seamless for international customers on Shopify Markets.
Install Claimify free from the Shopify App Store →

The onboarding wizard guides you through embedding the widget, setting up your first form, and configuring automation rules. Most merchants are live in under 5 minutes.

Start managing claims the right way

Free to install. Set up in 5 minutes. No credit card required.

👋 Hi! I'm Claimify
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